Orders and Payment:
1. How can I place an order on Ujjwala Care?
Simply browse our products, click "Add to Cart," and proceed to checkout. You’ll need to provide your delivery details and confirm your payment method to complete the order.
2. What payment methods do you accept?
Right now only Cash on Delivery is accepted. Soon we will integrate bKash, Nagad, Rocket, and major debit/credit card payment systems.
3. Is Cash on Delivery available everywhere in Bangladesh?
COD is available in most regions. However, for bulk orders and in remote or high-risk areas, we may request advance payment for security and logistics reasons.
4. I didn’t receive a confirmation email—what should I do?
Please check your spam folder or message inbox. If not found, contact our support team with your phone number or email, and we’ll assist you right away. If you have an account in our system, you can easily find your order history by logging in the system and checking your profile page.
Shipping & Returns:
1. How long does delivery take?
For Dhaka city, delivery usually takes 2-3 business days. For outside Dhaka, expect delivery within 3-5 business days depending on location.
2. Do you offer delivery across all of Bangladesh?
Yes, we deliver to all major districts and upazilas. Some remote areas may require additional delivery time.
3. What are the shipping charges?
Standard shipping within Dhaka is BDT 60 and outside Dhaka is BDT 100. Orders over BDT 1,500 qualify for free shipping.
4. Can I track my order?
Yes, once your order is dispatched, we’ll share a tracking ID via SMS or email. You can also check your order status in your account dashboard.
Account:
1. Do I need to create an account to place an order?
No, you can order as a guest. However, creating an account lets you track orders, save shipping info, and view your purchase history.
2. I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page, and follow the instructions to reset it via your registered email.
3. Can I update my shipping address or phone number?
Yes, you can update your personal details anytime by logging into your account and navigating to the “Addresses” or “Profile” section.
4. Is my personal information secure on your site?
Absolutely. We use encrypted connections and follow strict data protection protocols to ensure your privacy and safety. We cannot see or access your password, so if you forget your password, please use the forget password option in the system.
Product:
1. Are your products suitable for sensitive skin?
Yes, all Ujjwala Care products are formulated with natural, gentle ingredients and are free from harsh chemicals, making them suitable for sensitive skin types.
2. Where are your products made?
All products are proudly formulated and made in Bangladesh, using locally sourced and climate-appropriate botanicals.
3. Are Ujjwala Care products tested on animals?
No. We are 100% cruelty-free and committed to ethical beauty.
4. Can I return or exchange a product if I’m not satisfied?
Yes, if a product arrives damaged or defective, please contact us within 48 hours with a photo, and we’ll arrange a replacement or refund based on our return policy.